Refund policy

Returns Policy

Returns Policy:

At Trunks Life, we take pride in the quality of our products, and we want you to be completely satisfied with your purchase. Here's everything you need to know about our returns policy:

  1. Returns for Damaged or Faulty Items:
    • We accept returns for damaged or faulty items only.
    • If you receive a damaged or faulty item, please contact us within 30 days of receiving your order.
    • To initiate a return, please provide clear photos of the damaged or faulty item along with your order number.
    • Once we receive your return request and verify the issue, we will provide instructions for returning the item.
    • Upon receiving the returned item, we will inspect it and process a replacement or refund, depending on the nature of the issue.
  2. No Returns for Change of Mind:
    • Unfortunately, we do not accept returns for change of mind or if you ordered the wrong size.
    • Since each item is made to order, we are unable to accept returns for reasons other than damage or fault.
  3. Exceptions:
    • In rare cases where an item is delivered with a manufacturing defect or if there was an error on our part, we will make an exception and accept a return for exchange or refund.
  4. Refunds:
    • Refunds for returned items will be processed back to the original payment method used for the purchase.
    • Please allow 5 business days for the refund to appear in your account, depending on your bank's processing time.
  5. Contact Us:
    • If you believe your item is damaged or faulty, or if you have any questions about our returns policy, please contact our customer service team. Please email us at support@trunkslife.com. We're here to assist you every step of the way.

Thank you for understanding our returns policy. Your satisfaction is our top priority at Trunks Life.